Watching Netflix is one of the most popular pastimes across the globe. In fact, 57% of Australians have a Netflix subscription, making it the most popular streaming platform in the country. However, technical issues may sometimes get in the way of precious viewing time.
There is nothing more frustrating than seeing an error pop up on your screen and being unable to fix it and continue watching your favourite show. With that said, here’s a list of five of the most common Netflix issues and how to fix them, so you can get the best viewing experience all the time.
Netflix Error 100
This type of error appears when the app needs a refresh to clear out stale information. To restart, you can unplug your device, wait for a minute, then plug it back in to try Netflix again. You can also go to your device’s settings and restore the default factory settings of the system to clear up data.
Netflix isn’t Streaming in Ultra HD
Subscribing to a Premium Netflix plan is supposed to let viewers stream in Ultra HD, but sometimes the quality gets stuck at 720p. This may be because you’re using popular web browsers like Chrome and Firefox to stream, which don’t allow for content to be streamed beyond 720p HD.
This is to prevent the illegal usage of streamed content. Consider using another device that allows for streaming in Ultra HD, or use Microsoft Edge or the Netflix UWP app.
Netflix Error NW-25
This error code represents an issue with connectivity, which means your Internet connection is not working well enough to support streaming on Netflix. To fix this, make sure that your device has successfully connected to the internet and the internet is working properly.
You can improve the strength of your connection by positioning yourself closer to your WiFi router, or you can attach the Ethernet cable if your device allows. If your connection is down, contact your ISP to report it.
As an added note, whenever the code begins with an NW, that usually signals a problem with your Internet connection. If this becomes a recurring problem, it is highly recommended that you look into other NBN broadband plans that can sufficiently provide your connection needs. Upgrade your plan or make the switch.
Netflix Error 1016
This error code appears when you are using an iOS device, and it is typically indicative of a problem with your Internet connection. Try restarting your main router and wait for a minute before turning it on again. Try restarting your device as well and try running Netflix again once it turns on. If the problem persists, call your Internet service provider and ask them to do a quick check on your connection.
Can’t Sign in to Netflix
Sometimes, you aren’t using the correct email address associated with your account. To ensure you’re using the correct email address to sign in, select the option labelled “I don’t remember my email or phone”, and enter the first and last name of the account holder as well as the card number used to pay for the subscription.
From there, you will be able to find the account. If you are being billed through a third party or your subscription is part of a package deal, search through Netflix’s Help Centre with the name of the service provider and check out the section labelled “I’m having trouble signing in to Netflix”.
If you need more assistance, you can simply contact Netflix directly and get your questions answered via call or live chat.
For more help, you can check out Netflix’s Help Centre to get more information on how to get your Netflix up and running.